Privacy Policy

Last updated: September 8, 2026

MiamiTranslate LLC ("MiamiTranslate," "we," "us," or "our") operates the website miamitranslate.com and provides USCIS-certified document translation services. This Privacy Policy describes how we collect, use, and protect your personal information when you use our services.

Information We Collect

We collect information you provide directly when using our services, including:

• Full name and email address (required for order processing and delivery)
• Phone number (optional, used for order notifications and customer support)
• Mobile phone number (if provided for SMS/text message notifications)
• Documents submitted for translation (handled with strict confidentiality)
• Payment information (processed securely through Stripe; we do not store credit card numbers)
• IP address, browser type, and device information (collected automatically for analytics and security)

How We Use Your Information

We use the information we collect to:

• Process and deliver your certified translation orders
• Send order confirmations, delivery notifications, and status updates via email
• Send SMS/text message notifications about your order status (only with your explicit consent)
• Respond to customer support inquiries
• Improve our website and services through anonymous analytics
• Comply with legal obligations

SMS/Text Messaging Policy

MiamiTranslate may send SMS/text messages to customers who have opted in to receive order-related notifications. By providing your mobile phone number and consenting to receive text messages, you agree to the following:

• You will receive transactional messages related to your translation order status, including order confirmations, processing updates, and delivery notifications.
• Message frequency varies based on order activity. Typically 1-5 messages per order.
• Message and data rates may apply depending on your mobile carrier and plan.
• You may opt out of SMS notifications at any time by replying STOP to any message or by contacting us at support@miamitranslate.com.
• Reply HELP for help, or contact support@miamitranslate.com. Message frequency varies, up to 5 messages per order. Consent to receive text messages is not a condition of purchase.
• For help, reply HELP to any message or contact support@miamitranslate.com.

Your mobile phone number, messaging consent, and opt-in data will not be shared with or sold to third parties or affiliates for marketing or promotional purposes. This applies to all mobile information collected through our services.

SMS services are provided through Twilio, our messaging service provider, which processes messages on our behalf under strict data protection agreements. Twilio does not use your information for any purpose other than delivering messages on behalf of MiamiTranslate.

Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience on our website. These include:

• Essential cookies required for website functionality and security
• Analytics cookies (Umami) to understand how visitors use our site — these are privacy-focused and do not track personal information across other websites
• Session cookies to maintain your preferences during a visit

You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties for marketing or promotional purposes. We share information only with the following service providers who assist in our operations under strict confidentiality and data protection agreements:

• Stripe — payment processing
• Resend — email delivery for order notifications
• Twilio — SMS/text message delivery for order notifications
• Anthropic (Claude AI) — AI-assisted document extraction and translation processing

These service providers are contractually obligated to protect your information and may only use it for the specific services they provide to us. Your personal information, including mobile phone numbers and messaging consent, is never shared with third parties or affiliates for their own marketing or promotional purposes.

Document Confidentiality

Documents submitted for translation contain sensitive personal information. We treat all customer documents with the highest level of confidentiality:

• Documents are stored securely on encrypted servers
• Access is restricted to authorized personnel and automated translation systems
• Documents are retained for a reasonable period to allow for re-delivery and corrections, after which they may be securely deleted
• We never share your documents with unauthorized third parties

Data Security

We implement industry-standard security measures to protect your personal information, including secure HTTPS connections, encrypted data storage, and access controls. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal retention requirements)
• Opt out of SMS/text message notifications at any time
• Opt out of marketing communications

Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights regarding your personal information, contact us at:

MiamiTranslate LLC
Miami, Florida
Email: support@miamitranslate.com
Website: miamitranslate.com